This page explains how to request deletion of your FiveStarJob account and the personal data tied to that account. It applies to the FiveStarJob mobile app and web application. See also our Privacy Policy.
Account deletion is handled by request. There is no automatic self-serve
delete button in the app yet — use the steps below.
How to request account deletion
- Email support@fivestarjob.ca with the subject line Account deletion request (you can use the link above to open a pre-filled message).
- Include your login phone number, full name, and the company name (domain) you work under.
- We will verify your identity (we may ask your company administrator to confirm) and process the request.
- We aim to complete deletion within 30 calendar days of a verified request.
What we delete
- Account profile data we control for your login: phone number, email, name.
- Access to FiveStarJob (your login is deactivated or removed so you cannot sign in).
- Device / push notification registrations linked to your user account.
- Server-side session and refresh tokens for your account. Biometric unlock data stays only on your device — remove it in your phone settings if needed.
What may be retained
- Operational records owned by your employer (the business using FiveStarJob as data controller): jobs, appointments, payments, calls and recordings, and similar work data. Those records are not erased solely because your login is deleted; ask your company administrator if you need them removed.
- Security and audit logs, and data we must keep for legal, tax, or dispute purposes, for the period required by law or our retention policy.
- Aggregated analytics that no longer identify you.
Delete some data without closing the account
You may also request correction or deletion of specific personal data without deleting your whole account. Email support@fivestarjob.ca or contact your company administrator. We will respond subject to applicable law (including PIPEDA and Quebec Law 25) and any legitimate retention needs.
Contact
FiveStarJob privacy / support: support@fivestarjob.ca
Related: Privacy Policy · Cookie Policy